My photo wasn’t recognized, what now?January 31, 2019
Image recognition is not a perfect technology, unfortunately.
We are constantly optimizing our algorithm to improve the accuracy of our recognition and match results.
First, make sure the photo you submitted is indeed visible and contains:
- mailer name, or
- logo, or
- return address
Blurry and low-light pictures may prevent image recognition from triggering.
If the app misidentifies a mailer, you can tap on the result and select from the top 10 closest matches. The correct result will be only one tap away in 93% of cases.
If the correct mailer is not in the drop down list, you can manually search for it by entering the first few letters in the search bar.
We have over 100,000 of the most frequent mailers in our database, making it exceedingly likely you will find a match.