Taking an image of the mail piece serves two purposes:
- The photo is processed for character and image recognition, to speed up the submission process
- A submitted photo serves as evidence to the mailer that you actually received the physical mail in question
We recommend taking a clear, close-up photo of:
- the mailer name, or
- logo, or
- return address
Taking full pictures of items with lots of text and marketing messages often results in poorer recognition results.