Taking an image of the mail piece serves two purposes:

  1. The photo is processed for character and image recognition, to speed up the submission process
  2. A submitted photo serves as evidence to the mailer that you actually received the physical mail in question

We recommend taking a clear, close-up photo of:

  • the mailer name, or
  • logo, or
  • return address

Taking full pictures of items with lots of text and marketing messages often results in poorer recognition results.