Frequently Asked Questions

What is PaperKarma®?

PaperKarma is an easy-to-use app that lets you control your paper mailbox from your phone. Simply snap photos of unwanted junk mail (coupons, credit card offers, flyers, catalogs, magazines, yellow/white pages, etc.) and we’ll try to make it stop.

How effective is PaperKarma?

Unsolicited mail can typically be divided into two categories: mail sent using a customer list, and mail that is carpet-bombed across zip codes. PaperKarma is generally effective with the former, but no one can currently do anything about the latter case – it’s a product of the USPS called Every Door Direct Mail (EDDM). We need legislation to get rid of that.

PaperKarma handles magazines, catalogs, credit card offers, most yellow pages, etc. pretty well. But coupons from the local grocery stores, or the local pizza chain don’t work as well – though we’ve seen exceptions.Even when we can’t contact the company automatically, we’ll still locate their contact information in case you decide to contact them yourself.

Will PaperKarma stop mail I want?

No! Using PaperKarma will not stop or interfere with receiving bills, statements, tax, or other important documents.

What do I do if more than one person lives at this address?

If there are multiple people at your residence, you can Edit the name field to include both. E.g. “Jack and Jill Smith”.

What part of the mail should I photograph?

When taking a picture, avoid including your own name/address — we’ll have that information already.Capture information that will help us to identify the company or publication in question. Ask yourself, “Could I identify this mail just by looking at the photo?”

How long does unsubscribing take?

The unsubscribe process can take up to 24 hours. In a few cases we batch requests and send to mailers on a weekly basis. You’ll be notified as soon as your request has been submitted successfully.

Many companies pre-print their commercial mail in bulk. You could receive mail anywhere from a few weeks up to 3 months after being removed from a mailing list.

What if I keep getting some unwanted mail?

If you start receiving unwanted mail that you removed already, just use PaperKarma to unsubscribe again.
We’ll contact the company and make sure your contact preferences are up-to-date.

Why do you need my phone number?

We try to ask for as little personal information as possible. However certain companies (e.g. many Yellow Pages providers) require your phone number in order to unsubscribe you.

How/where is my personal information kept?

Your information is kept securely on Amazon’s AWS servers. All web server activity is done via SSL (strong encryption).

How is my information used?

Our whole philosophy is about reducing unwanted mail. We will not sell or rent your information to anyone. Your information is used only for the purpose of unsubscribing you. Read more in our Privacy Policy.

Have another question?

We’d love to hear from you!