Opt-out directory
How to stop mail from J. Crew
Opt-out contact information
Contact J. Crew directly using any option below. These are J. Crew's own opt-out channels.
Allow 8–12 weeks
Print runs are scheduled in advance. Mail already printed may still arrive after you opt out.
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Your options
Both paths work. Pick what fits your situation.
Contact J. Crew yourself
- Cost
- Free
- Best for
- One mailer, one time
- Effort
- visit their site, Call, or email
- Timeline
- 8–12 weeks typical
Let PaperKarma send it
- Cost
- Use 1 of 4 FREE opt-outs.
- Best for
- ALL junk mail in your mailbox now
- Effort
- Enter your info once. Reuse easily.
- Timeline
- Same as DIY; we handle follow-up
Subscription details at Pricing
Current opt-out methods for J. Crew mail
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Email request
Use the Email option on this page and ask J.Crew to stop promotional postal mail. Include the full name and mailing address you want removed. Copy the template below, fill the bracketed fields, and attach a photo of the mailer if you have one.
If sending your opt-out request by email, use this helpful template for J. Crew:
Hello, I'm writing to request that J. Crew permanently remove my address from all direct mail lists, including your internal house list and any rented or third-party lists used to source your mailings. The name and address to remove as they appear on a recently delivered unwanted mailer: [NAME] [ADDRESS] [CITY ST ZIP] A few notes for your direct mail team: • I have never subscribed to marketing communications from J. Crew. • Since I haven't opted in with you directly, the source is most likely a rented or co-op list. Please also flag this address with your list partners so it's suppressed at the source. Please confirm in writing once the suppression is complete. I've attached an image of the mailer for reference. Thank you, [NAME]
Replace the bracketed fields ([NAME], [ADDRESS], [CITY ST ZIP]) before sending. Attach a photo of the mailer if you have one, and keep the reply for your records.
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PaperKarma app
Photograph the J. Crew catalog. PaperKarma files the opt-out for you.
Once you opt out of this sender, you can opt out of 100,000+ other mailers in the same app.
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Phone
Call J.Crew at +1-800-562-0258. Ask them to stop sending you catalogs and postcards.
A phone request can take 5 to 10 minutes or longer, depending on the phone tree, hold time, and whether they offer a callback.
What to Expect After Opting Out
- Allow 8 to 12 weeks. Print runs are scheduled in advance. Mail already printed can still arrive.
- Transactional mail is separate. They still send account and order mail after a promotional opt-out.
- Related brands can still mail. They jointly use personal information across the J.Crew family. This opt-out does not automatically stop the other catalogs they share.
Why Do You Receive J. Crew Mail?
J.Crew Group, LLC is the catalog and store clothing house on this page. Their privacy policy, updated 2026-09-02, covers J.Crew and related brands and says they jointly use personal information across that family. They collect addresses when you request a catalog. They name email as the path to stop physical mail such as catalogs and postcards.
You get catalogs, postcards, and other promotional mail if you ordered, requested a catalog, or landed on a list they mail. You bought the sweater or the kids’ clothes, and the family of catalogs kept the address.
How to Prevent General Junk Mail Proactively
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DMAchoice
DMAchoice is the Association of National Advertisers' mail preference service. An $8 registration asks about 1,100 participating national companies to suppress your address from prospect promotional mail for 10 years. It does not cover local mailers, charity appeals, companies you already buy from, or occupant / current-resident saturation mail. Allow 90 days or longer.
NOTE: DMAchoice will not stop mail from J. Crew as it is not an active member of the ANA.
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OptOutPrescreen
OptOutPrescreen is the official Consumer Credit Reporting Industry site. It lets you opt out of firm offers of credit and insurance for 5 years or permanently.
NOTE: OptOutPrescreen will not opt you out of J. Crew mail. It only covers prescreened credit card and insurance offers.
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PaperKarma
For local and regional mailers, coupon packs, charity donation requests, and the large share of junk mail that DMAchoice does not cover, the PaperKarma app has the largest U.S. registry, with over 100,000 mailers on file.
Your Data Privacy Rights (CCPA & Beyond)
A promotional opt-out stops J. Crew marketing mail. It does not always stop the underlying address from being shared. If you live in a state with an active consumer privacy law (California’s CCPA and several others), you can request access to or deletion of your personal information, and you can opt out of sale, share, or targeted advertising.
Use the Email option on this page, or call +1-800-562-0258, and ask for a deletion or do-not-share request, and to opt out of catalogs and postcards.
Frequently asked questions
How long until J. Crew mail stops?
Allow 8 to 12 weeks. Print runs are scheduled in advance. If a catalog or postcard arrives during that window, it was likely already printed and labeled before your request was processed.
How do I stop J. Crew mail for a previous resident?
Use the Email option on this page and include that person’s name and this address, or call +1-800-562-0258, or use the PaperKarma app to scan the catalog label, mark the recipient as a previous resident, and submit the opt-out. Do not mark the person as deceased unless they are deceased.
Will J. Crew mail stop if I move?
Not automatically. Catalog lists are tied to a specific name and address. Send a new email (or call) for the new address, or use the PaperKarma app there.
Stop junk mail from J. Crew and everyone else.
Download the PaperKarma app free. Snap photos of unwanted mail: J. Crew, catalogs, credit offers, charities, and more. We contact senders for you.
