Opt-out directory
How to stop mail from Kiehl's
Opt-out contact information
Contact Kiehl's directly using any option below. These are Kiehl's's own opt-out channels.
Phone
+1-800-543-4572A quick human check keeps this address away from spam bots.
They have your address.
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Let PaperKarma send the opt-out via private relay instead.
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Allow 8–12 weeks
Print runs are scheduled in advance. Mail already printed may still arrive after you opt out.
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Private Relay
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Write and send the email, call, or use their website.
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Use the DIY instructions
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Current opt-out methods for Kiehl's mail
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Email request
Use the Email option on this page and ask Kiehl's to stop promotional postal mail. Include the full name and mailing address you want removed. Copy the template below, fill the bracketed fields, and attach a photo of the mailer if you have one.
If sending your opt-out request by email, use this helpful template for Kiehl's:
Hello, I'm writing to request that Kiehl's permanently remove my address from all direct mail lists, including lists you keep and any rented or third-party lists used to source your mailings. The name and address to remove as they appear on a recently delivered unwanted mailer: [NAME] [ADDRESS] [CITY ST ZIP] A few notes for your direct mail team: • I have never subscribed to marketing communications from Kiehl's. • Since I haven't opted in with you directly, the source is most likely a rented or co-op list. Please also flag this address with your list partners so it's suppressed at the source. Please confirm in writing once the suppression is complete. I've attached an image of the mailer for reference. Thank you, [NAME]
Replace the bracketed fields ([NAME], [ADDRESS], [CITY ST ZIP]) before sending. Attach a photo of the mailer if you have one, and keep the reply for your records.
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Contact form
Go to Kiehl's Contact Us page. Choose Contact Us or General Inquiries. Put the full name and street address on the mailer and ask to stop catalogs and other promotional mail.
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PaperKarma app
Photograph the Kiehl's catalog. PaperKarma files the opt-out for you.
Once you opt out of this sender, you can opt out of 100,000+ other mailers in the same app.
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Phone
Call Kiehl's at +1-800-543-4572. Ask a Customer Representative to stop promotional mail for the name and address on the mailer.
A phone request can take 5 to 10 minutes or longer, depending on the phone tree, hold time, and whether they offer a callback.
What to Expect After Opting Out
- Allow 8 to 12 weeks. Print runs are scheduled in advance. A catalog already labeled can still arrive.
- Orders are separate. Stopping promotional mail does not stop a shipment, Auto Replenish order, or Rewards notice.
- Sister brands keep their own lists. A L’Oréal brand in its own name is a separate request.
Why Do You Receive Kiehl’s Mail?
Kiehl’s Since 1851 is a U.S. apothecary skincare, body, and hair-care brand. The original shop sat at 13th Street and Third Avenue in New York. John Kiehl later ran it as Kiehl Pharmacy. The brand sits in the L’Oréal USA family of brands at 10 Hudson Yards, New York, and the site is for U.S. consumers. They sell on kiehls.com, in freestanding and department-store shops, and through My Kiehl’s Rewards. The leftover mail is a catalog, not an order you already placed.
You get this mail if you shopped, joined Rewards, or landed on a list they mail. Shoppers and Rewards members stay on after one cream. You do not need a recent order. The leftover catalog is often a sale for a bottle you already finished. Use the name and address exactly as printed on the mailer.
How to Prevent General Junk Mail Proactively
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DMAchoice
DMAchoice is the Association of National Advertisers' mail preference service. An $8 registration asks about 1,100 participating national companies to suppress your address from prospect promotional mail for 10 years. It does not cover local mailers, charity appeals, companies you already buy from, or occupant / current-resident saturation mail. Allow 90 days or longer.
NOTE: DMAchoice will not stop mail from Kiehl's as it is not an active member of the ANA.
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OptOutPrescreen
OptOutPrescreen is the official Consumer Credit Reporting Industry site. It lets you opt out of firm offers of credit and insurance for 5 years or permanently.
NOTE: OptOutPrescreen will not opt you out of Kiehl's mail. It only covers prescreened credit card and insurance offers.
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PaperKarma
For local and regional mailers, coupon packs, charity donation requests, and the large share of junk mail that DMAchoice does not cover, the PaperKarma app has the largest U.S. registry, with over 100,000 mailers on file.
Your Data Privacy Rights (CCPA & Beyond)
A promotional opt-out stops Kiehl’s marketing mail. It does not always stop the underlying address from being shared. If you live in a state with an active consumer privacy law (California’s CCPA and several others), you can request access to or deletion of your personal information, and you can opt out of sale, share, or targeted advertising.
Go to the Contact Us page, or call +1-800-543-4572, and ask for a deletion or do-not-share request, and to opt out of catalogs.
Frequently asked questions
How long until Kiehl's mail stops?
Allow 8 to 12 weeks. Print runs are scheduled in advance. If a catalog arrives during that window, it was likely already printed and labeled before your request was processed. Orders and Rewards notices can still arrive.
How do I stop Kiehl's mail for a previous resident?
Go to Kiehl's Contact Us page and include that person’s name and this address, or call +1-800-543-4572, or use the PaperKarma app to scan the mailer, mark the recipient as a previous resident, and submit the opt-out. Do not mark the person as deceased unless they are deceased.
Will Kiehl's mail stop if I move?
Not automatically. Marketing lists are tied to a specific name and address. A USPS forward can send a few more catalogs to the new address. Submit a new Contact Us request for the new address, or use the PaperKarma app there.
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