Opt-out directory
How to stop mail from Zales
Opt-out contact information
Contact Zales directly using any option below. These are Zales's own opt-out channels.
Phone
+1-800-311-5393A quick human check keeps this address away from spam bots.
They have your address.
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Allow 8–12 weeks
Print runs are scheduled in advance. Mail already printed may still arrive after you opt out.
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Your options
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Private Relay
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Write and send the email, call, or use their website.
Enter the address you want removed. We send the opt-out request.
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Use the DIY instructions
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Current opt-out methods for Zales mail
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Email request
Use the Email option on this page. The copyable request template sits under this step. Send from the address that receives Zales marketing mail and ask to be removed from promotional emails and related marketing lists. Zales also lets account holders update communication preferences online, and marketing emails include an Unsubscribe link if you prefer that path.
If sending your opt-out request by email, use this helpful template for Zales:
Hello, I'm writing to request that Zales permanently remove my address from all direct mail lists, including your internal house list and any rented or third-party lists used to source your mailings. The name and address to remove as they appear on a recently delivered unwanted mailer: [NAME] [ADDRESS] [CITY ST ZIP] A few notes for your direct mail team: • I have never subscribed to marketing communications from Zales. • Since I haven't opted in with you directly, the source is most likely a rented or co-op list. Please also flag this address with your list partners so it's suppressed at the source. Please confirm in writing once the suppression is complete. I've attached an image of the mailer for reference. Thank you, [NAME]
Replace the bracketed fields ([NAME], [ADDRESS], [CITY ST ZIP]) before sending. Attach a photo of the mailer if you have one, and keep the reply for your records.
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PaperKarma app
Photograph the Zales mailer in the app. After you opt out of this sender, you can opt out of 100,000+ other mailers in the same app.
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Phone
Call +1-800-311-5393. Ask to be removed from Zales marketing and promotional mail and email lists. A live agent request can take 5 to 10 minutes or longer, depending on the phone tree, hold time, and whether they offer a callback.
What to Expect After Opting Out
Most Zales promotional mail and marketing email wind down within 8 to 12 weeks. Signet may need time to update shared marketing systems across its retail brands.
This opt-out targets promotional mail and marketing email. It does not stop order confirmations, shipping notices, repair or service messages, receipts, or other mail tied to a purchase or account you still use.
A later purchase, financing application, or in-store visit can put you back on promotional lists. Signet operates several jewelry banners; opting out here may not stop promotional mail from every Signet brand unless you opt out with each one separately.
Why Do You Receive Zales Mail?
Zales is a U.S. jewelry retailer operated under Signet Jewelers, the parent company behind mall and outlet jewelry chains nationwide. Signet runs Zales alongside other jewelry banners, including Kay Jewelers and Jared. Zales mail and email usually reflect past store visits, online browsing, financing or credit applications, gift purchases, or wedding and anniversary shopping where someone asked to hear about sales and new collections.
You get this mail if you bought from Zales, joined a rewards or email program, or landed on a shared marketing list Signet uses for its retail brands. Signet’s privacy policy describes how Zales collects and uses personal information in stores and on zales.com, including sharing within the Signet family of companies for marketing. If you still receive catalogs or postcards after the kids have outgrown the last gift purchase, it is often leftover promotional mail from an older relationship with the brand, not a bill or shipment update.
How to Prevent General Junk Mail Proactively
<a href=”https://www.paperkarma.com/guides/dmachoice/” target=”_blank” rel=”noopener noreferrer”>DMAchoice</a> lets you cut down on national catalog and charity mail through the Data & Marketing Association’s mail preference service.
NOTE: DMAchoice will not stop mail from Zales as it is not an active member of the ANA.
<a href=”https://www.paperkarma.com/guides/optoutprescreen/” target=”_blank” rel=”noopener noreferrer”>OptOutPrescreen</a> is the official Consumer Credit Reporting Industry site for opting out of prescreened credit and insurance offers by mail.
NOTE: OptOutPrescreen will not opt you out of Zales mail. It only covers prescreened credit card and insurance offers.
PaperKarma photographs individual mailers and submits opt-out requests for you across a large directory of senders.
Your Data Privacy Rights (CCPA & Beyond)
Signet’s Zales privacy policy covers California and other state privacy rights, including access, deletion, and limits on certain uses of personal information. To exercise those rights, use the request link on the <a href=”https://www.zales.com/privacy-policy” target=”_blank” rel=”noopener noreferrer”>Zales privacy policy</a> page or call +1-800-311-5393, the same consumer line Signet publishes for privacy and marketing contact. That path is separate from asking to leave promotional mailing lists through the Email option on this page.
Frequently asked questions
How long until the mail stops?
Plan on **8 to 12 weeks** for Zales promotional mail and marketing email to taper off. Signet may need extra time to sync list changes across its retail systems.
How do I stop mail for a previous resident?
Use the **Email** option on this page or call **+1-800-311-5393** and say the addressee no longer lives there. Ask to remove that name from Zales promotional mail and email. You can also photograph the mailer in PaperKarma and note that the recipient moved.
Will the mail stop if I move?
Not automatically. Direct mail often follows the old address until you opt out or Signet updates its files. Submit a fresh opt-out after you move so future promotional mail does not keep routing to your former home.
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